Shipping Policy

Overview

Evvo ships to customers across the the 48 contiguous United States. We are committed to fast, careful fulfillment — every loveseat is inspected before it leaves our facility and shipped via reliable carriers to ensure it arrives in perfect condition. This policy covers everything you need to know about how your order travels from us to you.

Where We Ship

We currently ship to addresses within the the 48 contiguous United States. We do not currently offer international shipping outside of the 48 contiguous United States. If you are located outside these regions and are interested in a Evvo loveseat, please contact us at contact@evvo.store — we may be able to accommodate your request on a case-by-case basis.

We are unable to ship to P.O. Boxes for large furniture items. Please provide a valid residential or commercial street address at checkout.

Processing Time

Orders are processed and dispatched within 1–2 business days after your order is confirmed, excluding weekends and public holidays. You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with your tracking information once your order has been handed to the carrier.

During high-demand periods — such as promotional sales or major holidays — processing times may be slightly extended. We will communicate any significant delays proactively by email.

Delivery Estimates

Once dispatched, estimated delivery time is 3–8 days from the date of shipment, depending on your location within the the 48 contiguous United States.

Delivery estimates are provided by the carrier and are not guaranteed. Factors such as weather events, carrier delays, remote delivery locations, and holiday volume can occasionally extend delivery times. Evvo is not responsible for carrier delays beyond our control, but we will assist you in investigating any delays that exceed a reasonable window.

Shipping Costs

Free standard shipping on all orders within the 48 contiguous US states. There are no hidden shipping charges — what you see at checkout is what you pay. The price of your Evvo loveseat includes delivery to your door anywhere within the the 48 contiguous United States.

Carriers

We ship via FedEx. The specific carrier assigned to your order will be confirmed in your shipping notification email. Carrier selection may depend on your delivery address and regional availability.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier's tracking page. You can also track your order at any time using our Track Order page — enter your tracking number and you will be redirected to live carrier updates.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active on the carrier's website. If your tracking number does not show activity after 24 hours, please contact us at contact@evvo.store.

Delays

Occasionally, shipments may be delayed due to circumstances outside our control, including severe weather, natural disasters, carrier network disruptions, or customs holds. In the event of a significant delay we will proactively notify you by email with an updated estimate.

If your order has not arrived within 14 days of your expected delivery date, please contact us at contact@evvo.store and we will investigate with the carrier on your behalf.

Incorrect Address

Please ensure your shipping address is accurate and complete before placing your order. Evvo is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an address error immediately after placing your order, contact us at contact@evvo.store as soon as possible. We will do our best to update the address before dispatch, but cannot guarantee changes once an order is in processing.

Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it, please take the following steps before contacting us:

• Check around your delivery area — front door, side entrance, garage, or a neighbour's address
• Wait 24 hours, as carriers occasionally mark packages delivered slightly early
• Contact the carrier directly using your tracking number to open a missing package investigation
• Contact us at contact@evvo.store if the matter is unresolved after 48 hours

Evvo is not liable for packages confirmed as delivered by the carrier that are subsequently stolen. We recommend ensuring someone is available to receive large furniture deliveries or arranging a secure delivery location with your carrier in advance.

Contact

For any shipping-related questions, please reach out to our support team:

Email: contact@evvo.store
Address: 4909 Ross Ave, Dallas, TX 75206, US

You can also visit our Support page for additional help.