Refund & Returns Policy

Overview

At Evvo, we stand behind every loveseat we make. We offer a 30-day in-home trial — if you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund. Our goal is simple: you should love your loveseat, or we make it right.

Payments for Evvo orders are processed by Whop, our merchant of record. Refunds are returned to your original payment method via Whop.

The 30-Night Trial

We encourage you to actually use your Evvo loveseat — lounge on it, host on it, sleep on it. You have a full 30 nights from the date of delivery to decide. This is not a brief inspection window; it is a genuine trial period designed to give you enough time to evaluate the loveseat in your real home and daily routine.

If at any point during those 30 days you decide the loveseat is not right for you, contact us and we will arrange the return at no cost to you. No lengthy explanations required.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request is submitted within 30 days of your confirmed delivery date.
• The item is in its original or reasonably used condition — normal wear from the trial period is acceptable.
• All original hardware, components, and accessories are included.
• The item is not listed under the non-returnable items section below.

We do not require items to be returned in original packaging, though we ask that you pack them securely to prevent shipping damage.

Return Window — 30 Days

Your 30-day return window begins on the date your order is marked as delivered by the carrier. To initiate a return, you must contact us at contact@evvo.store before your return window expires. Requests submitted after the 30-day window will not be eligible for a refund unless the item arrived damaged or defective (see section below).

How to Start a Return

To initiate a return, please email us at contact@evvo.store with:

• Your order number or order confirmation email
• The reason for your return (optional, but helps us improve)
• Photos of the item if it arrived damaged or defective

Our support team will respond within 1–2 business days with return instructions and, where applicable, a prepaid return shipping label.

Return Shipping

Evvo covers the cost of return shipping for all eligible returns within the 30-day window. We will email you a prepaid return label once your return is approved. You are responsible for packaging the item securely; damage caused by inadequate packaging during return transit may affect your refund.

Refund Method & Timing

Once your return is received and inspected, we will notify you by email that we have received your item. Your refund will be processed to your original payment method within 5–10 business days of receiving the returned item. Refunds are issued through Whop, our payment processor.

Please note that your bank or card issuer may require additional time to post the credit to your account. We recommend allowing up to 10 business days from the date of our refund confirmation before contacting your bank.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final-sale items

Damaged or Defective Items

If your Evvo loveseat arrives damaged or with a manufacturing defect, please contact us at contact@evvo.store within 7 days of delivery with photos of the damage. We will arrange a free replacement of the damaged components, a full replacement unit, or a full refund — whichever you prefer.

Damage caused by improper assembly, misuse, or normal wear and tear is not covered under our return policy but may be covered under our 1-year warranty. See our Terms of Service for warranty details.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or finish, please initiate a return for your original order and place a new order for the configuration you want. Our team is happy to assist — email us at contact@evvo.store.

Contact

For any questions about your return or refund, please contact our support team:

Email: contact@evvo.store
Address: 4909 Ross Ave, Dallas, TX 75206, US

You can also visit our Support page for additional help.